SHIPPING & PURCHASES
Shipping is calculated on the size of the product, quantity and your postcode. If the shipping price changes, we will notify you and you can decide whether or not you wish to continue with your order. Once your order is placed, it cannot be changed or cancelled. We manufacture orders on payment. Delivery times will vary depending on your location, expect 7-14 days. For an exact delivery time frame, please contact us. If you have chosen to collect your items from the factory, we will send you an email letting you know when they are ready for collection. If you’d like an order to be delivered outside our delivery zone, please email us directly and we will return a freight quote to you. Please include your location and items you’d like to order.
If you enter an incorrect delivery address, Kailana Mattress is not obliged to resend the order to the correct address at no cost to you. Pricing is in Australian dollars and includes GST.
WARRANTY & RETURNS
All products are covered under the manufacturers terms of warranty. The warranty period will vary depending on the product purchased, please check on each individual product page for the warranty specific to that product. General Warranty Information
Returns will only be accepted for faulty workmanship and prior approval is required. No item/s will be accepted for return unless it has been arranged prior. We will only accept returns that have an authorisation number. If you have any queries or concerns please email firstname.lastname@example.org
TERMS AND CONDITIONS OF USE
We cannot be responsible for any delays or interruptions to the website. We will use commercially reasonable efforts to minimise any delays and interruptions. We may at any time and without notice to you, discontinue the website in whole or part, however we cannot be responsible for any loss, cost, damage or liability that may result from our discontinuance of the website.
All contents on this site are protected by intellectual property rights and cannot be copied or reproduced without permission including the software, design, text, images and graphics. Enviro-foam, Enviro-fresh, Super Mix, Active Seal are all trademarks of GM & CB Pty Ltd and are used on this website with the owner’s permission. You cannot use or copy any information from our site without written approval.
We intend for the information on our website to only serve as a general guide and is not specific to your own requirements. The information on this site is not intended to be comprehensive, nor does it constitute any advice. We attempt to ensure that all the content is current and accurate but we do not guarantee this.
By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or contract including without limitation, negligence) arising out of or anyway connected to the use of the website. Some legislation such as the Australian Consumer Law and Australian Consumer and Competition act or other similar protection laws remain in force. We exclude all conditions and warranties implied by custom, law or statute except for your statutory rights under the ACL or ACC.
We do not claim that all the information provided on this website will be legal for some people or in some countries. If you do access the website, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.
All information on this site, is true to our best knowledge at the time of the site going live. Products specifications may vary from time to time and may need to be adjusted; if this is the case we will do so by replacing items with a similar quality or better.