The Kailana Range of mattresses are covered by the following manufacturers pro rata guarantee. Each Kailana mattress model has a specific warranty and this can be found on each individual model page. Your Kailana mattress will have either a 2 year, 5 year or 10 year pro rata guarantee. The warranty period is dependent on the model you have purchased.
CONGRATULATIONS ON PURCHASING A KAILANA SLEEPING SYSTEM.
- Quality, care and craftsmanship are designed into every sleep system we manufacture, ensuring you years of luxurious comfort and sleep.
- Your Kailana product will be replaced or repaired without charge at the manufacturer’s discretion, should your mattress be defective because of fault workmanship or structural defects.
- Body impressions are caused by natural compressions of quality upholstery materials and are not structural defects. Insulation materials will soften slightly in predominant sleeping areas (compression points).
- Body impressions are a result of contour comfort, mean when this occurs the mattress is conforming to your body’s alignment, then settling into its final position.
- To ensure optimum mattress performance and even wear and tear, rotate your mattress end to end and flip alternatively every 2 weeks during the first 3 months of use. There after turn at least every month to let you mattress adjust to your body weight. In the event you have purchased a single sided mattress, simply rotate your mattress end to end.
- Guarantee shall not apply if bedding is burnt, soiled, abused, damaged or in an unsanitary condition.
- The mattress performs best on a Kailana ensemble base which provides it with optimum support. Please be aware that slat or posture slat bases do not provide the correct support this mattress requires and your warranty may be void if the base does not have the correct level of support.
- Your Kailana limited guarantee is valid only to the original purchaser.
- All transportation costs are the sole responsibility of the purchaser.
- A service and handling charge will apply.
- Claims under this warranty are subject to proportional time adjustment for fair wear and tear.
- This guarantee is limited to any one user not exceeding 100kg. For persons exceeding this weight please contact our factory for an alternative model.
- In the unlikely event you observe a defect you should write directly to us via post or email and include photos of the problem. In the event you wish to claim warranty under this limited guarantee, you must provide a copy of your purchase receipt to show proof of purchase.
Kailana Laminated Mattress Range
Made by Enviro-foam Qld
1/25 South Pine Road
Brendale Qld 4500
Ph: (07) 3205 6088
Fax: (07) 3205 6133